Pleasure Guarantee
Sometimes things don't go as planned. That's why we've made our return process simple and hassle-free. For satisfaction every step of the way, check out our returns policy below.
30 Day Returns
You have 7 days from the day of purchase to return items to us foryour money back. Unopened, unused or unworn products that havepackaging or tags intact are eligible for this type of return. Pleasenote that we cannot offer exchanges. For returns, please contact our online customer service team for assistance.
Product Warranty
We offer a 30-day warranty to ensure your purchase is protected for an extended period. If your product encounters any issues, we will replace it for you.
Product Warranty
We offer a 30-day warranty to ensure your purchase is protected for an extended period. If your product encounters any issues, we will replace it for you.
100 Day Pleasure Guarantee
If you're not completely happy with a toy you bought from Veloura-Care, let us know why within 100 days and we'll give you a gift voucher. Fill in the enquiry form and choose '100 Day Pleasure Guarantee' as the reason for returning the item. Terms and conditions apply.
100 Day Pleasure Guarantee
If you're not completely happy with a toy you bought from Veloura-Care, let us know why within 100 days and we'll give you a gift voucher. Fill in the enquiry form and choose '100 Day Pleasure Guarantee' as the reason for returning the item. Terms and conditions apply.
Still have questions about our 100 Day Pleasure Guarantee? Read the full terms and conditions for more information.
Here’s what else you should know…
Returning promotional items
If you have a faulty product that you received as part of a promo or special offer, please return it to us and we will be happy to send a replacement. If you wish to have a refund, you will need to return all your promotional items or pay for the outstanding item. If you wish to keep an item that was received free, we can deduct the cost of it from your refund.
Parcel forwarding services
Veloura-Care is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we will not offer a replacement or a refund.
Your delivery details
Please make sure your delivery address is up to date in your Veloura-Care account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you’ve made a mistake before the order has been processed, please contact us straight away.
FAQs about Veloura-Care returns
If you are not completely satisfied with your purchase, we are happy to help. Our 100-Day Satisfaction Guarantee allows you to explore our toys with complete peace of mind, confident that you will find the perfect product for you.
If you change your mind about any item purchased from Veloura-Care, you may return it within 7 days for a full refund. The item must remain unopened, unused, or unworn, with its original packaging and tags intact.
With our 100-Day Satisfaction Guarantee, you may return one item from any order within 100 days of the purchase date. If eligible, we will issue you a gift card as compensation, allowing you to try a different product! Terms and conditions apply.
Yes, you can utilize our 100-Day Satisfaction Guarantee to return sex toys and bondage gear (limited to one item per order). Lingerie, lubricants, and items categorized as "Gifts & Games" are not eligible for this guarantee.
No, the 100-Day Satisfaction Guarantee covers sex toys and bondage gear only.
However, if you change your mind about a purchase—including lingerie, lubricants, and other sexual wellness products—you may return the item within 7 days of purchase, provided it remains unopened, unused, or unworn, with its original packaging and tags intact.
Absolutely not! Returned items are disposed of in an environmentally responsible manner.